Shipping and Returns
PROBLEM WITH YOUR SHIPMENT?
Was your Ritual Zero Proof damaged in shipping? That’s not cool.
Please email us within 14 days of receiving your product. Include a photo of the damage and we will gladly issue a replacement or refund.
If you aren't happy with your purchase for any reason, please email us for an exchange or refund within 14 days of receipt.
Still unhappy? Reach out to us and we’ll make it right:
Shipping to the lower 48 states (the contiguous states) is free and included in the cost of the products on our website. Orders are processed by differing carriers, depending on the warehouse they are shipped from and the region for which they are destined.
We ship most orders within two (2) business days after the order has been placed. Orders are shipped Monday-Friday only. We do our best to notify Customers if product shipping delays are in effect. Orders received after 1:00 PM ET will be shipped the following business day. Most of our warehouses do not ship during the holidays.
We're pleased to now ship to Canada. At checkout, once you have entered a valid Canadian shipping address, the shopping cart will update with the shipping cost. Canadian orders will take 4-15 business days for delivery.
Orders may be subject to import duties and taxes if crossing a border, and are levied by customs agencies once the package reaches your country. In the case of customs duty, additional charges for customs clearance are borne by the receiver. Customs policies vary widely from country to country; please contact your local customs office for further information on duties or any import restrictions. If tax is applied, you will be contacted by your country's customs office for payment of duty prior to collection or delivery of your order.